Engaging with customers to ensure their day to day experience is one of excellence and ease is a key factor to the success of any organisation.
Our Customer Service courses offer help to the coal face staff – how to provide an excellent customer experience. This course is run by trainers who are experienced in retail, catering and call-centre work and understand how to help your people provide a great experience for your customers. Clients have found it helpful for their management too as they use the learning from the courses to assist with team building and strategic development.
Highly participatory and very practical, it usually runs all day with a host of enjoyable activities that enable participants to learn well. Participants love the course and organisations say they notice marked improvement in customer relations and team understanding.
Have a look at recent information on the course.